Winners.bet Privacy Policy

Winners.bet is committed to protecting the privacy of everyone who uses our platform. This policy explains what personal data we collect, why we collect it, and how we use and protect it. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Account data: full name, date of birth, residential address, email address, and contact telephone number
Identity documents: government-issued photo ID and proof of address, required under UKGC licence conditions
Financial records: deposit and withdrawal history, payment method identifiers (card numbers are never stored in full)
Betting records: all wagers placed on the Winners.bet platform, including stakes, markets, and outcomes
Technical data: IP address, browser and device information, and behavioural data collected via cookies
Customer service records: chat logs, email correspondence, and call recordings where applicable

Why We Collect This Data

To set up and manage your Winners.bet account
To process bets, deposits, and withdrawals accurately and securely
To verify your age and identity as required by UKGC regulations
To detect fraud, money laundering, and patterns of unsafe gambling
To send you account-related notifications and, where you've consented, promotional offers
To improve the Winners.bet platform based on usage data and player feedback

Who Has Access to Your Data

Payment providers: who process your financial transactions under PCI DSS certification
Identity verification services: to confirm your name, age, and address in real time
Cloud hosting and infrastructure providers: who store and process data on our behalf under strict contractual terms
Regulatory bodies: the UK Gambling Commission and HMRC, where disclosure is required by law

Winners.bet does not sell or share your data with third-party advertisers or marketing companies.

Data Retention

Account and transaction records are retained for a minimum of five years from account closure
Identity documents are held for the same period to satisfy anti-money laundering obligations
Marketing preference data is deleted upon withdrawal of consent
After the statutory retention period, all data is permanently deleted or anonymised

Your Rights Under UK GDPR

Right to access: request a copy of the data we hold about you
Right to rectification: ask us to correct any inaccurate information
Right to erasure: request deletion of your data where no legal obligation to retain it exists
Right to restriction: limit how we use your data while a dispute is being resolved
Right to portability: receive your data in a portable, machine-readable format
Right to object: opt out of processing based on legitimate interests
Right to withdraw consent: unsubscribe from marketing at any time via your account or by emailing us

Getting in Touch

For any privacy-related queries or to exercise your rights, contact us at [email protected]. If our response doesn't satisfy you, you may escalate your concern to the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: February 2026.